Online Insurance - Need to seek help from your insurer

AS a life insurance customer, there can be multiple situations when you may have queries and will need to get in touch with your insurer. Here are some of the sit­uations in which you may require their assis­tance: 

1) Policy related issues: One of the most common policy related query could be not hav­ing received the docu­ment within two to four weeks of completed the initial procedures. In this case, you should contact your insurer and get the policy document deliv­ered. If the policy has in-correct details printed on it, you should contact the insurer at the earliest, since such details are crucial at the time of making a claim. There may also be instances where your policy may not meet your financial requirement. In such cases, you should use the free-look period. 

2) Claims related issues: Claim related questions could vary from the claim intimation process, docu­ments required for a claim submission, or the claim amount that would be payable, for which, you can contact the in­surer. In case, your claim has not been settled within the mentioned timeline, or has been re­jected, you could make a complaint to the insurer. 

3) Fund related issues: As a customer of a unit-linked plan (Ulip), the most common query is usually the fund value or fund's NAV, or getting an account statement. You can also avail of the fund-switch facility of­fered by insurers to safe­guard your Ulip invest­ments from market volatilities.

What you can do?  

1) Use the toll free number or social network to inti­mate a grievance with your insurer.

2) Escalate to Irda or Ombudsman: In case, you do not get a satisfactory response you're your insurer, you can contact the Irda grievance cell or the Om­budsman through their toll free number or email address.