AS a life insurance
customer, there can be multiple situations when you may have queries and
will need to get in touch with your insurer. Here
are some of the situations in which you may require their assistance:
1) Policy
related issues: One of the most common policy related query could be not having
received the document within two to four
weeks of completed the initial procedures. In this
case, you should contact your insurer and
get the policy document delivered. If the
policy has in-correct details printed on it, you should contact the insurer at the earliest, since such details are
crucial at the time of making a claim. There may also be instances where your
policy may not meet your financial requirement.
In such cases, you should use the free-look
period.
2) Claims related issues: Claim related questions could vary from the
claim intimation process, documents required for a claim submission, or the
claim amount that would be payable, for which,
you can contact the insurer. In case, your
claim has not been settled within the
mentioned timeline, or has been rejected, you could make a complaint to the
insurer.
3) Fund related issues: As a customer of a unit-linked plan (Ulip),
the most common query is usually the fund
value or fund's NAV, or getting an account statement. You can also avail of the
fund-switch facility offered by insurers to safeguard your Ulip investments
from market volatilities.
What you can do?
1)
Use the toll free number or social network to intimate a grievance with your insurer.
2) Escalate to Irda or Ombudsman: In case, you do not
get a satisfactory response you're your insurer, you
can contact the Irda grievance cell or
the Ombudsman through their toll free number or email address.
